Exchange & Store Credit Policy

We want to make your shopping experience as smooth as possible. Please read our Exchange & Store Credit Policy carefully before placing your order.

1. Exchange Charges

A ₹200 exchange charge will be applicable on every exchange request.

2. Return Shipping Charges

In case of an exchange or return, the shipping/courier charges for sending the product back to us will be borne by the customer.

3. No Cash or Payment Refunds

We do not provide refunds to the original payment method under any circumstances.

If a product is eligible for return/exchange and the request is approved, the amount paid for the eligible product will not be refunded to your bank account, UPI, credit/debit card, or any other original payment method.

Instead, the eligible amount will be issued as Advira Store Credit, which can be used to purchase products from our website.

4. Store Credit

Once the returned product is received and successfully inspected, the applicable amount will be issued as Store Credit to the customer's account.

The Store Credit:

• Can be used only on Advira.

• Cannot be converted into cash.

• Cannot be transferred or withdrawn.

• Cannot be refunded to the original payment method.

• Can be used for future purchases, subject to applicable terms and conditions.

Any applicable ₹200 exchange charge and return shipping charges will be borne by the customer and will not be included in the Store Credit amount.

5. Exchange Period

Exchange/return requests must be raised within 3 days from the date of delivery. Requests received after 3 days will not be accepted.

6. Product Condition

The product must be returned in its original, unused and undamaged condition, along with its original packaging, tags and accessories, if applicable.

Products that have been used, damaged, washed, altered, stained, or returned without original tags/packaging may not be eligible for exchange or Store Credit.

7. Exchange & Store Credit Approval

All exchange/return requests are subject to verification and approval.

Once the returned product is received and inspected, we will process the exchange or issue the applicable Store Credit only if the product meets our policy conditions.

8. Unboxing Video Requirement

Customers are required to make a full unboxing video while opening the package.

The video must clearly show:

• All sides of the parcel

• The parcel seal

• The package before opening

• The complete opening/unboxing process

• The product as received

In the absence of a proper unboxing video showing the sealed parcel and complete unboxing process, we will not be responsible for any missing, damaged, incorrect, or defective product claims.

9. Important Note

Please carefully check your product immediately after delivery. If you wish to request an exchange/return, you must contact us within 3 days of delivery.

Please note that eligible returns/exchanges will not be refunded in cash or to the original payment method. The applicable amount will be provided only as Advira Store Credit.

By placing an order with us, you acknowledge and agree to the terms of this Exchange & Store Credit Policy.